Return and exchange policy

  1. All items or packages bought are non refundable.
  1. Tablets or liquid medicine mixture prescribed cannot be returned or exchanged.
  1. Items bought can be returned or exchanged with the following conditions:
  • 3.1 You have notified Flower Moon Clinic by whatsapp at 82828647 of your intention to return/ exchange the item within 3 working days of receiving the item.
  • 3.2 Item is in original condition, unconsumed, unused, unworn, undamaged, unwashed, unopened, unmarked, and with the packaging bag.
  • 3.3 Defective item.
  • 3.4 For health & hygiene reasons, some products are non-refundable and non-exchangeable. Kindly contact our team by whatsapp at 82828647  to check if a specific item can be returned.
  • 3.5 Item returned as a whole and not broken into parts.
  • 3.6 Return/ Exchange is acknowledged and agreed by both parties (Flower Moon Clinic and patient) via whatsapp at 82828647 and Return/ Exchange Form has been filled up.
  1. For the items returned but not able to be exchanged to other item:  
  • 4.1 Comply to clause 3.
  • 4.2 A package will be created.
  • 4.3 The value of  the items returned will be credited to the package.
  • 4.4 The value in the package can be used only for Flower Moon Clinic Services or in house brand items.
  1. Procedure of returning and exchanging items bought:
  • 5.1 Comply to clause 3.
  • 5.2 Notify Flower Moon Clinic by whatsapp at 82828647 of your intention to return/ exchange the item within 3 days of receiving the item.
  • 5.3 Make an appointment to return/ exchange the items.
  • 5.4 Fill Return/ Exchange Form at Flower Moon Clinic.
  • 5.5 Return and exchange the items at Flower Moon Clinic.
  • 5.6 Refer to Clause 4 for the items returned but not able to be exchanged to other items.
  1. NO OBLIGATION TO RETRUN OR EXCHANGE
  • 6.1 Flower Moon Clinic  reserves the right not to accept any requests for a return or exchange, and retains the discretion not to provide a reason for Flower Moon Clinic  ’s decision.
  • 6.2 Without prejudice to the foregoing, Flower Moon Clinic  reserves the right to decline the return request, for any of the following reasons:
    • 6.2.a The Product(s) is not returned in satisfactory condition in its original packaging; or
    • 6.2.b The Product(s) has been opened, used or otherwise tampered with to the extent that it is no longer in a saleable condition.
    • 6.2.c For the avoidance of doubt, products marked or otherwise indicated as “Final Sale” or other similar expressions are not eligible for return or exchange.

Return & exchange form-click here