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Return and exchange policy
- All items or packages bought are non refundable.
- Tablets or liquid medicine mixture prescribed cannot be returned or exchanged.
- Items bought can be returned or exchanged with the following conditions:
- 3.1 You have notified Flower Moon Clinic by whatsapp at 82828647 of your intention to return/ exchange the item within 3 working days of receiving the item.
- 3.2 Item is in original condition, unconsumed, unused, unworn, undamaged, unwashed, unopened, unmarked, and with the packaging bag.
- 3.3 Defective item.
- 3.4 For health & hygiene reasons, some products are non-refundable and non-exchangeable. Kindly contact our team by whatsapp at 82828647 to check if a specific item can be returned.
- 3.5 Item returned as a whole and not broken into parts.
- 3.6 Return/ Exchange is acknowledged and agreed by both parties (Flower Moon Clinic and patient) via whatsapp at 82828647 and Return/ Exchange Form has been filled up.
- For the items returned but not able to be exchanged to other item:
- 4.1 Comply to clause 3.
- 4.2 A package will be created.
- 4.3 The value of the items returned will be credited to the package.
- 4.4 The value in the package can be used only for Flower Moon Clinic Services or in house brand items.
- Procedure of returning and exchanging items bought:
- 5.1 Comply to clause 3.
- 5.2 Notify Flower Moon Clinic by whatsapp at 82828647 of your intention to return/ exchange the item within 3 days of receiving the item.
- 5.3 Make an appointment to return/ exchange the items.
- 5.4 Fill Return/ Exchange Form at Flower Moon Clinic.
- 5.5 Return and exchange the items at Flower Moon Clinic.
- 5.6 Refer to Clause 4 for the items returned but not able to be exchanged to other items.
- NO OBLIGATION TO RETRUN OR EXCHANGE
- 6.1 Flower Moon Clinic reserves the right not to accept any requests for a return or exchange, and retains the discretion not to provide a reason for Flower Moon Clinic ’s decision.
- 6.2 Without prejudice to the foregoing, Flower Moon Clinic reserves the right to decline the return request, for any of the following reasons:
- 6.2.a The Product(s) is not returned in satisfactory condition in its original packaging; or
- 6.2.b The Product(s) has been opened, used or otherwise tampered with to the extent that it is no longer in a saleable condition.
- 6.2.c For the avoidance of doubt, products marked or otherwise indicated as “Final Sale” or other similar expressions are not eligible for return or exchange.
Return & exchange form-click here
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